Hazem Al Haj Yousef

Nuummite Consulting Feb 2023 - Present

Highlights

• Manage software and business teams to ensure high-quality, timely deliverables.
• Establish engineering processes and best practices, define and track engineering metrics.
• Ensure team alignment with the company's vision and goals.
• Lead recruitment, interviewing, and hiring processes.
• Spearheaded the establishment of the Intelligent Process Automation (IPA) Center of Excellence (CoE) for senior customers.
• Spearhead technical scope preparation and work closely with customers and stakeholders to enhance business processes.
• Design technology architectures for new service propositions and evaluate appropriate technologies and platforms.
• Plan scalable technology solutions to handle increasing workloads and user demands.
• Identify opportunities for innovation and improvement.
• Develop new skills and solve complex business issues from strategy to execution.
• Coach team members, recognize their strengths, and encourage ownership of their development.
• Keep good access to public channels and help in attracting good talents.

SquareOne Jan 2022 - Present

Highlights

• Manage the relationship with the client and all stakeholders and lead the establishment of RPA COE for customers.
• Working closely with Client Business Team/Functions, to understand current business processes, re-engineer processes, prioritize and implement RPA. And assist customers with finding the right solutions for their business and technical challenges.
• Communicate with clients and external parties and help teams in understanding technical requirements.
• Hold educational and informational training sessions to enable our clients to understand RPA.
• Proactively analyze customers’ needs and suggest upgrades or additional features that meet their requirements.
• Managing a team of 28 members in 4 different locations including RPA Engineers, RPA Business Analysts, and Onsite Engineers.
• Collaborate with project managers worldwide to improve PM efficiency and manage the scope definition and execution strategy and methodology.
• Creating and maintaining comprehensive project documentation.
• Work collaboratively with the Professional Services Team, and Customer Engagement team and assist in the proper expectation of resources and timing and lead in establishing RPA POCs with customers.
• Initiate the RPA Development life cycle and approaches and maintain its Continuous Improvement.
• Coach RPA Engineers and RPA Business Analysts, review their work and help them improve their approach, communication, and delivery.
• Enhance team effectiveness by focusing on qualitative and quantitative metrics.
• Develop and Enhance RPA Onboarding Process.
• Enhance Teams Communication and collaboration.
• Maintain and enhance effective Engineering Culture and Environment.
• Inspire and Motivate Teams to exceed what they think they are capable of doing by identifying their potential, the impact they are making and their possible advancement opportunities.
• Ensure resource availability and allocation
• Keep good access to public channels and help in attracting good talents.

SiTech April 2021 - Present

Highlights

• Coach development teams, review their work and help them improve their approach, communication, and delivery, which led to high performance.
• Help development teams to Set and execute plans handle products/projects and teams priorities and help teams manage their activities and workload.
• Enhance team effectiveness by focusing on qualitative and quantitative metrics.
• Enhance Teams Communication and collaboration.
• Maintain and enhance effective Engineering Culture and Environment.
• Inspire and Motivate Teams to exceed what they think they are capable of doing by identifying their potential, the impact they are making and their possible advancement opportunities.
• Initiate and maintain Continuous Improvement of the software development processes and approaches.
• Develop and Enhance Onboarding Process. Keep good access to public channels and help in attracting good talents.
• Set up and Coordinate Engineering Events (knowledge sharing sessions).
• Communicate with clients and external parties and Help teams in understanding technical requirements.

Xocialive Software Innovation Feb 2019 - April 2021

Highlights

• Building and Leading the RPA Business Unit as per the UiPath Business Partners Requirements to ensure success.
• Spearheaded the creation and implementation of the RPA Center of Excellence for one of our Telecommunication Customers in Jordan.
• Helping our clients design approaches to integrate new technologies, skills, and processes so they can get the most out of their RPA technology.
• Analyze business processes, identify potential automation opportunities, and propose a Plan of RPA strategy.
• Work closely with teams in the identification of business requirements, functional design, process design.
• Creating the PDD (Process Description Document) in detail including the As-Is and To-Be process map (Process Workflows)
• Creating test cases and scenarios and manage the testing phase for the RPA solution.
• Lead a workshop with the development team to explain and discuss the captured and analyzed processes.
• Provides continuous updates to RPA stakeholders and Project Manager during project delivery.
• Identify business opportunities to increase usability and profitability of PRA.
• Lead workshops for staff and client education.
• Handover knowledge and documents among the stakeholders and ensuring all the Change management procedures are followed.
• Establishment and operations of a new UiPath RPA Onboarding Program.
• Recruited, trained, and managing an RPA team
• Designed new onboarding processes for the web development fresh and junior engineers and implemented new practices to improve the quality of sharing knowledge and team performance.
• Leading a team of 6 web developers (backend and frontend developers), to build governmental web platforms using Microsoft and Oracle technologies.
• Spearheaded the design of the database for governmental web platforms.

Tam Development LLC Dec 2016 - Dec 2018

Highlights

• Directed the establishment and operations of a new technical branch in Amman, Jordan.
• Recruited, trained, and managed a team of 14 employees.
• Designed new onboarding processes and implemented new practices to improve the quality of team performance.
• Spearheaded the development of new SOPs for fast run projects, such as pull request templates and pull request review policies, which enhanced workflow and team orchestration.
• Integrated User Acceptance Test methodology into the company's scrum methodology, which eliminated time consuming revisions.
• Partook in architecting software for hybrid microservice ecosystem of tools, targeting the competition market, and successfully engaging more than 50 million users and impacting 500,000 participants.
• Collaborated in installing and maintaining strong, standardized technical workflow using Scrum.
• Built web applications using Ruby on Rails and RSpec for clients and internal products.

INOVX Solutions Jan 2014 - Nov 2016

Highlights

• Integrated and maintained 3D assets virtualization projects for clients such Aramco, SATORP, Petro Rabigh, and British Petroleum Alaska, allowing them to control changes from the program itself, which reduced cost, time and possibility of on-site injuries.
• Trained over 500 end users and super users on 3DAV software.
• Handled troubleshooting for all customers critical issues.
• Collaborated in the testing phase of our major software release, “RealityLINx 6.0”, in order to represent the customer voice and adapt solutions to ensure optimal usability.

Council of Health Services Apr 2012 - Jan 2014

Highlights

• Created ASP.NET web solutions with MS SQL Server, which helped the strategy department to manage the health sector in the Kingdom more efficiently by providing them with clear information and feedback about the health strategy development.
• Designed internal custom applications, such as ICD-10 Certificates Management System, which automated their daily tasks and improved productivity and performance of staff.
• Implemented security best practices for internal and external web applications.
• Created practical documentation for purposes of database-mirroring, using high safety mode with automatic failover, which protected against system interruption and data loss.

SDIT Company Oct 2010 - Mar 2012

Highlights

• Collaborated with a team of developers and project managers to create PMO using SharePoint and Microsoft Office Project Server, which helped clients define their standards and processes and to manage their projects more efficiently.
• Led a team of developers in the delivery of custom applications to clients.
• Met with clients, as a product owner, to define their requirements and convert them into stories, which ensured that the customer's business needs are reviewed at the end of each sprint and that the development stages run smoothly.
• Interacted as a senior Web developer, using ASP.NET 2010, Ajax, and MS SQL Server 2008 R2 to advance the development workflow.

Abu Khader Group Oct 2008 - Sept 2010

Highlights

• Sage CRM Administrator and created custom applications using ASP.NET 2005 and MS SQL Server 2005 such as C-Track System and integrated it with the Sage CRM System.
• Created SQL Server Reporting Services solution to extract reports from Sage ACCPAC ERP solution (ex: stock status for ordering which helped warehouse management in ordering stocks based on the current stock status and the historical data for sales.
• Programmer and Web Developer: using VS.NET 2005, VB.NET, ADO.NTE, SQL Server 2005 ASP.NET, SQL Reports Service, and SQL+.

University of Petra June 2003 - August 2008

The National Platform for Consultation and Study

AGON

Strategic Management

Project Management and Tendering

Health Information Management System

ICD-10 Certificates Management System

Task Management

Charitable Loans Project

Ab3ad Team

PickIT

KBProto Web Site

• Analytical & Problem Solving Skills
• Team Player
• Agile Development Processes and Principles
• Written and Verbal Communication
• Customer-Oriented
• Software Documentation
• General Programming Skills
• Software Testing
• Training

• Automation Anywhere 360
• UiPath
• Ruby on Rails
• ASP.NET
• Visual Studio
• MS SQL Server
• PostgreSQL
• MongoDB
• Ruby
• VB.NET and C#
• ADO.NET
• Behavior-Driven Development
• HTML
• CSS
• JavaScript
• Bootstrap
• AJAX
• Microsoft JScript
• MS SQL Reporting Services
• Crystal Reports 10.X
• Microsoft Project
• SharePoint Administration
• Git Version-Control